FAQ

FAQ (Frequently Asked Questions)

Q: Do you serve emergencies after hours?
A: Yes—24/7. Call and we’ll dispatch right away.

Q: Will I get a firm price before work starts?
A: Yes. We diagnose, walk you through options, then present a written estimate up front.

Q: Are you licensed and insured in Kentucky?
A: Yes. We operate under Kentucky’s Division of Plumbing within the Department of Housing, Buildings & Construction, following the Kentucky State Plumbing Code, permitting, and inspection process. Housing and Building Department

Q: I live in Louisville and had a rain-related basement backup. Can you help?
A: Yes. We can assess and install backflow prevention devices and advise on MSD programs that have helped thousands of customers reduce backups. Louisville MSD

Q: Is Louisville’s water safe?
A: Louisville Water’s 2024 report shows zero violations and compliance with state and federal standards. We still recommend maintenance to protect fixtures and heaters. Louisville Water Company+1

Q: What happens when I call after normal business hours?
A: Don’t worry—we offer 24/7 emergency service. Just dial our phone number, and one of our plumbers will be dispatched ASAP.

Q: How do you determine your price?
A: We assess your situation, explain what needs to be done and why, then provide an up-front written estimate. If there are any extra options (better parts, upgrades, etc.) we explain those clearly.

Q: Do you provide warranties or guarantees?
A: Yes. We guarantee our workmanship. If something we installed fails due to our work, we’ll take care of it. We also install parts from known reputable brands.

Q: My home is older—can you handle that?
A: Absolutely. We have experience working with homes of all ages, including older Elizabethtown/Hardin County homes which may have aging piping or specific drainage issues. Our goal is a safe, long-lasting repair.

Q: Are you licensed and insured?
A: Yes — our technicians are fully licensed in Kentucky and we carry full liability insurance to protect you and your home.

Q: Do you offer preventive maintenance?
A: Yes we do. A scheduled check-up can catch small issues before they become major, costly problems. It’s a smart investment for your home.